Frequently asked questions

No, EventBookings treats your details very securely and will not share them with any third parties.

For further clarificatin, you can read our full privacy policy here.

Yes, you do need an account to buy tickets for your events but creating your account is a single step process that only takes a couple of minutes. Once your account is created, you can purchase tickets to multiple events just by signing in or even start creating your own event, without having to re-enter your details.

You can buy tickets for an event by signing into your account, exploring the Explore Events page and selecting your desired event. Once on their event details page, click on the ‘Book Now’ button, fill in the necessary details and proceed to payment to complete your purchase.

Please remember that you need to verify your email address, to receive your tickets.

In some instances, the event organiser will maximise the amount of tickets available to each person for purchase. In such cases, you will only have access to your allocated number of tickets.

In the some of the ticket purchasing forms, some organisers will leave slots for the attendee to provide specific information. However, if you do not find any such slots during your booking, please contact the organiser directly.

You will be sent an order confirmation email after your purchase (given your account is verified), containing the receipt of purchase and your tickets.

If you do not receive the email soon after purchase, please check whether your account is verified, or the email address you submitted is correct and contact our customer service team.

You can also view and download your tickets from the My Order section of your account.

*Note: For online events, you will not require any form of ticket. Once you purchase your ticket, the event joining link will be sent to you through an email.

If you have purchased your ticket for an online event, you will get an auto generated email (post your account verification) that will provide you with the link to your event. Once the time of your event is near, click on the link to join.

Alternatively, you can sign into your EventBookings account and go to the Attended Events section and you will see a button to join the event, when the event is live.

You can also go to your event’s details page directly and find the ‘Book Now’ button replaced by a ‘Join Now‘ button to join the event.

For the best experience, we recommend using your desktop or a laptop browser. Or you can also download our desktop app to attend your online events.

For venue events, most organisers are happy with the soft copy of the ticket, while some might opt for the hard copy. Thus, we suggest contacting the organiser beforehand  or read the instruction on your ticket (if provided).  

For online events, no printed PDF tickets are required. You can join any online event from its available joining link.

The refunding policies of an event are chosen by the organiser, hence we recommend contacting the organiser for any refund requests. However, you can cancel your orders from your event.

If you have lost your purchased tickets, you can view or download your ticket again by signing into your account and going to the ‘My Order’ section of your account.

If you are still facing issues regarding your ticket, you can contact our customer services at contact@eventbookings.com.

We are always here to help! If it is a concern about your tickets or you are experiencing any software issues, please contact our team at contact@eventbookings.com.

If your question is about the event, we urge you to directly contact the event organiser.